Privacy Policy
The 11th Floor (Pty) Ltd respects privacy and confidentiality and is committed to collecting and using personal information properly, lawfully and transparently.
Information collected
Depending on purpose, information may include name and surname, contact details, physical address, email address, cookies and usage data. The venue also uses CCTV for security and may conduct optional surveys.
Use of information
Information may be used to facilitate bookings, restaurant events, staff administration, requested services, communications, promotions, site administration, research, fraud prevention and customer experience optimisation, subject to applicable consent and POPIA requirements.
Security & disclosure
Appropriate physical, network, access, communication, retention and monitoring controls are used. Service providers may receive information where necessary to deliver services and are expected to comply with privacy requirements.
Cookies
Cookies and aggregated usage information may be used to improve site navigation, understand traffic patterns and improve content.
Your rights
You may object to certain processing and may lodge a complaint with the Information Regulator. The policy may be updated periodically.
Privacy contact
Gay-Lee Jacobs • 010 045 0434 • gaylee@the11thfloor.co.za